Return & Refund Policy – Outdoor Furniture Online

Returns

Our return policy is designed with your convenience in mind. You have 30 days from the date of purchase to request a return. After this period, we may not be able to offer a full refund or exchange, so we encourage you to act promptly.

To qualify for a return:
The item must be unused, in its original condition, and in its original packaging.
You must return items via mail, ensuring they are complete with all packaging.

Non-returnable items:

Gift cards
Custom or made-to-order furniture

A 10% restocking fee applies to all returns.

Refunds

After we receive and carefully inspect your return, we will promptly email you to notify you of your refund status. If approved, we will process your refund within seven (7) business days and credit the amount to your original payment method.

If your refund has not arrived after this period, please:
Check your bank account.
Contact your credit card company or bank for processing updates.
If the issue persists, email us at info@outdoorfurnitureonline.com.au.

Exchanges

We only replace items if they arrive defective or damaged. To request an exchange, please email us at info@outdoorfurnitureonline.com.au and send your item to:

Outdoor Furniture Online
11 Tomki Drive, Casino NSW 2470

Shipping Returns

To return an item, send it to:

Outdoor Furniture Online
11 Tomki Drive, Casino NSW 2470

• You are responsible for return shipping costs, which are non-refundable.
• If we issue a refund, we will deduct the return shipping costs from the total amount.
• Consider using a trackable shipping service or purchasing shipping insurance for high-value items.

Need Help?

If you have any questions or concerns about returns and refunds, please contact us at info@outdoorfurnitureonline.com.au. We are committed to ensuring your satisfaction with our products and services.